Branches Operation Manager

Full Time
Operation Department / Head Office
Posted 1 week ago

About FMFB-A:

The First Microfinance Bank – Afghanistan (FMFB-A) started its operation in 2004 and is part of the Aga Khan Agency for Microfinance (AKAM), which has financial institutions operating in over 15 countries throughout the developing world. It is affiliated with the Aga Khan Development Network (AKDN), a group of nine development agencies working in health, education, culture and rural economic development primarily in Asia and Africa.

Our primary objective in Afghanistan is to contribute to poverty alleviation and economic development through the provision of sustainable financial services to the poor and underserved. Since 2016, we are a member of the Global Alliance for Banking on Values (GABV) – an independent network of the banks using finance to deliver sustainable economic, social and environmental development. Our values- based banking agenda focuses on providing affordable financial services that promote entrepreneurship, agriculture, incremental housing and clean energy in Afghanistan.

FMFB-A sought to consolidate its position as Afghanistan’s leading financial service provider. As of December 2021, FMFB-A with over AFN 4 billion (61% market share) is the market leader in terms of Portfolio. The bank has over 230,000 active clients – including the borrowers and savers who do not necessarily save to accumulate assets but often seek to smooth consumption when a family’s income is irregular.

Job Summary:

The incumbent of the position is responsible to manage and solve all issues related to branches with head office and vice versa, this position will also monitor all points from operation, audit, Risk and compliance in order to finds different way for solving.

Job Details:

TitleBranches Operation Manager# of vacancies2
NationalityAfghanGrade, SalaryAs Per Bank Salary Scale
TypeFull TimeOpening date16-March-23
DurationPermanentClosing date24-March-23
Vacancy NumberVacancy Name# of VacanciesLocationGender
FMFB-HR-0014-2023Branches Operation Manager2Operation Department / Head OfficeMale

Duties and responsibilities:

  • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
  • Ensure that all process in branches is processing according to policy, procedures, standards and regulators requirement.
  • Manages Branches through dotted line of reporting and ensure effective implementation of policies and procedures.
  • Working with branches to grow deposit, sales and achieving branches’ target.
  • Communicate any updates with branches to ensure that branches are always updated about policy, procedure, and FMFB products and services.
  • Building branch operations staff capacity to ensure that the operations staff in branches has the knowledge in terms of policies, procedures and standards coordinating with training department.
  • Manages KYCs update, and to implement risk management, IA and regulators recommendations for improving operation efficiency and assist head of banking operations in terms of control and operations risk management.
  • Ensure that effective communication is in place with departments, branches and clients.
  • To check all products related to branches in system and make sure that all of them are the same approved documents.
  • To visit branches to ensure that all operations and activities is done according to the policies, procedures and standards and the given target are achieved as per the checklist.
  • Conduct weekly meeting with branch managers and discuss activities and outcome of the department, further provide formal instruction and guideline to the staff.
  • To ensure about implementation of Compliance, Risk and Audit points in branches through proper plan.
  • Organize managers meetings in HQ.
  • Any other task assigned by line manager.



  • BBA degree, and MBA preferred.


  • Hands experience in banking operation, risk management and audit.
  • At least 3 to 5 years’ experience in banking operations in level of branch manager, Zone manager.
  •  Having knowledge of various core banking systems, AML/CFT regulations and workflow management systems
  • With keen sense in information technology development and Operation processes.


  • Proficiency in spoken and written English, good command of the predominant local languages.
  • Good knowledge of process improvement methodology, auditing and documentation.
  • Good leadership skill, relationship skill and communication skill.
  • To have knowledge of branch operations, lending, Islamic Banking and control.

Submission Guideline:

If you meet the above requirements, we are encouraging you to apply for this position. Please send us your CV along with a cover letter via email (

Please make sure that your email includes the vacancy ID as the subject line.

Note that, only the candidates who are meeting the requirements of the position will be shortlisted.

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FMFB-A strives to provide an equal employment opportunity to each qualified candidate/applicant, without regard to race, color, religion, ethnicity, national origin, sex, age, social status, cast/creed, language, disability, marital status, or political affiliation.