Frequently Asked Questions (FAQs)

Yes, the limitations for individual and corporate users are as follows:

Once you login to the FMFB-A Online banking Platform, on the Payments section:

1. select transfer money
2. Select manage Payees and Billers
3. Add new Payee
4. Enter the details of person you want to transfer money
5. click on the transfer money option after new payee added to your payee list
6. select the payee
7. Chose your account if you have different accounts with FMFB-A mention the amount you want to transfer and details of the transfer 
8. Click to the transfer button
9. Review the details of transfer and Click on confirm button
10. FMFB-A Sent a verification Code on your mobile number and Email write the verification code, then click submit after that the confirmation of your transfer will show on your screen.

After your first-time login with the OTP (One-time Password) which is sent to you from the ADC Unit of FMFB-A You can set your Password.

What If I forgot my login Password?

It is easy to change your password, on the login page of online banking platform, find the forgot password option and change your password, if you enter more than three times wrong password Your online banking User access is automatically blocked from the system, you must call the FMFB-A Customer service team to unblock you access and then change your password.

Can I conduct domestic and international fund transfer through FMFB-A online banking services?

You can do Internal, domestic and International fund transferring.

It is majorly free; however, standard transaction charges will be applied as per FMFB-A Schedule of Bank Charges.

For Retail account, the customer shall visit the bank in person and fill the Retail Application Form.

Any FMFB-A Account holder, and those who wish to open an account with the bank.

It fulfills your banking needs from the comfort of your home, office or even if you are travelling. All you need is an internet connection and your FMFB-A Internet Banking login credentials

You can conduct money transfers, payments, manage your day to day banking activities, view Account Details, View Transaction History, request statement, cheque book request, enquire about Cheque Status, stop/Unblock Cheque and loan Repayments.

If you are an android user you can download it from Play Store and if you have iPhone you can   download the FMFB-A online banking app from App Store.

FMFB-A Online Banking is an online banking solution for customers that have accounts with us and whom would like to manage their accounts.

Yes. We at FMFB-A developed a comprehensive SMS Banking User Manual that takes you through a step-by-step journey on how to use SMS Banking Services. To receive the document, all you need to do is to send us an email to customerservices@fmfb.com.af or contact us by dialing 599 and request for the “SMS Banking User Manual”.

You can only initiate a money transfer when the payee to whom transfers are required to be made are registered in your online banking application. For the complete guideline of different types of Payee (Internal, Domestic and International) contact with FMFB-A Call center team.

1) Payee Name
2) Upload Photo
3) Account type (Internal, Domestic and International)
4) Account Number and Confirm Account Number
5) Account Name
6) Nickname
7) Access type
8) Click Add after clicking Add button the Review screen appears
9) Then Click Confirm

Transfer Funds/Money enables you to initiate payment from your bank account to any other bank account without visiting the bank, enjoying from the ease of your home through online banking. Payments are categorized on the basis of transfer to account within your own accounts, the bank, outside the bank and beyond geographical boundaries, such as;

1. when the transfer is between your own accounts it is called My Account Transfer,
2. when the transfer is to an account within the bank it is an Internal Transfer,
3. transfer to an account outside the bank, but within the country is called a Domestic Transfer, 4. and, a transfer to an account outside the country is called an International Payment.

IMPORTANT: Before transferring funds, you must create or add a payee on your online banking application.

You can do Internal, domestic and International fund transferring.

It is easy to change your password, on the login page of online banking platform, find the forgot password option and change your password, if you enter more than three times wrong password Your online banking User access is automatically blocked from the system, you must call the FMFB-A Customer service team to unblock you access and then change your password.

After your first-time login with the OTP (One-time Password) which is sent to you from the ADC Unit of FMFB-A once you login to your online banking user, the next page requests you to set your Password by enter your current OTP Password on the current Password section you can set a new password for your online banking user, set your password as per password instructions at the right side of the screen.

It is majorly free; however, standard transaction charges will be applied as per FMFB-A Schedule of Bank Charges.

Yes FMFB-A Corporate online banking allows you, that different USERS have access to same corporate account with different Passwords and USER ID.

For Corporate account, all the authorized signatories shall visit the bank in person (those signatories who are requesting for user) and fill the Corporate Application Form. 
In corporate online banking.

Any FMFB-A Account holder, and those who wish to open an account with the bank.

It fulfills your banking needs from the comfort of your home, office or even if you are travelling. All you need is an internet connection and your FMFB-A Internet Banking login credentials.

You can conduct money transfers, payments, manage your day to day banking activities, view Account Details, View Transaction History, request statement, cheque book request, enquire about Cheque Status, stop/Unblock Cheque and loan Repayments.

If you are an android user you can download it from Play Store and if you have iPhone you can   download the FMFB-A online banking app from App Store.

FMFB-A Online Banking is an online banking solution for customers that have accounts with us and whom would like to manage their accounts.

By Using following steps, you can do transfer through P2P, for more information please use the P2P Guideline.

1. Login to your online banking page
2. Select transfer money option from Payment section
3. Select New payee option from transfer type section
4. Inter the details Phone/Email of account holder you want to transfer
5. Enter AFN Currency amount and Confirm
6. Write the description related to transfer
7. Click the transfer button and confirm and then close the tab
8. Must note the confirmation security code with your self
9. Note the Payment ID from your Email/mobile number
10. Logout from your online banking page.
11. Go to the three line on the top left corner beside the FMFB-A Logo then select Claim option
12. On the next page enter the receiver phone number/Email the security code and payment ID you noted before
13. After that click the existing customer button
14. On the account information section if the receiver is FMFB-A account holder select this Bank
    If the account holder is another banks user select Another Bank.
15. On the last stage click the confirm button
16. You will receive a confirmation message (Request submitted successfully)

Yes. We at FMFB-A developed a P2P Guidance that takes you through a step-by-step journey on how to use P2P Services. To receive the document, all you need to do is to send us an email to customerservices@fmfb.com.af or contact us by dialing 599 and request for the “P2P Guidance”.

1. Yes, the charges are depending to your transaction if you do an internal transaction from your account to a FMFB-A account holder, is free.
2. If you do a domestic transferring from your FMFB-A account to another bank account holder it has 0,20% of total amount charges (AFN Min 250 MAX 2500 USD/EUR MIN 5 MAX 30)

Before using Peer to Peer (P2P) Services, you need to visit one of the nearest FMFB-A’s branches to fill the Online Banking Registration Form and select “online banking services section”.

Any Individual who have access to FMFB-A online banking can use from this service.

1. By using P2P service, you can do Internal Transferring, from your account to any FMFB-A Account holder
2. You can also through this service can do domestic transferring, from your FMFB-A account to any local banks Account holder.

Peer to Peer (P2P) payments is a mechanism through which the user can transfer funds from his
bank account to another individual’s account via the digital medium i.e. Internet or a mobile device.

Yes. We at FMFB-A developed a comprehensive SMS Banking User Manual that takes you through a step-by-step journey on how to use SMS Banking Services. To receive the document, all you need to do is to send us an email to customerservices@fmfb.com.af or contact us by dialing 599 and request for the “SMS Banking User Manual”.

No. FMFB-A does not impose any charges to be passed on to customers. Only the normal charges will be applied per SMS as set by your telecommunication network (carrier).

The Provincial Codes are per following:

No. They are not case-sensitive.

To request information about your account you can send an SMS to 599 with a specific “SMS Code”. The SMS Codes to use are as follows:

• BAL (space)Account No. => For Balance Inquiry
• STM (space)Account No. => For Mini-Statement Inquiry
• CBR (space)Account No. => For Cheque Book Request
• BLOCK (space)Cheque No. => For Blocking Cheque for the default account
• BLOCK (space)Account No. => For Blocking Cheque for the specified account
• UNBLOCK (space)Cheque No. => For Unblocking Cheque for the default account
• UNBLOCK (space)Account No. => For Unblocking Cheque for the specified account
• CHQ (space)Cheque No. => For requesting Cheque Status for the default account
• CHQ (space)Account No. => For requesting Cheque Status for the specified account
• DEP (space)TD Acc No. => For Term Deposit (TD) Inquiry
• LOAN (space)Loan Account No. => For Loan Account Inquiry
• ACL => For Account List Inquiry
• RATE (space)Currency Code => For Currency Exchange Rate Request
• BRANCH (space)Province Code => For Bank Branch Location Inquiry
• ATM (space)Province Code => For ATM Location Inquiry

If the Mobile Phone Number which is registered for SMS Banking is lost, stolen or sold to another individual, then you should immediately notify FMFB-A of the incident and cancel the SMS Banking Services. 

This service is currently available for holders of SIM cards from Roshan and MTN telecoms.

No. Only one mobile phone number can be registered for SMS Banking services.

Once you are registered for SMS Banking Services, you can request the following at any time:

• Account Balance Inquire
• Mini-Statement Inquire
• Cheque book request
• Block cheque request
• Unblock cheque request
• Term deposit Inquire
• Loan Account Inquire
• Account list Inquire
• Currency exchange rate request
• Bank branch location inquire
• ATM location inquire 

Before using SMS Banking Services, you need to visit one of FMFB-A’s branches to fill the Online Banking Registration Form and select “Activation of SMS Banking Services”.

There are several points of benefits offered by FMFB-A SMS Banking as per following:

• Allows you to make requests and receive relevant banking information with the use of your phone.
• You can check account balance, receive mini-statement, request cheque book, currency exchange rate and many more.
• Offers higher convenience as there is no need for visiting the bank branches every time.
• Ease of gaining access to your bank account information as and when you need it.

SMS Banking can be regarded as a type of mobile banking. It is a specialized facility made use of by the leading banks & financial institutions towards sending messages (SMS) to the respective mobile phones of the customers by making use of the SMS messaging technique. The messages can be in the form of alerts or notifications as well. Through the use of SMS Banking, the customers are enabled the ease of performing various types of financial transactions by using the SMS technology.