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Electricity Bill Payment

This category is for bill payment

How do I know if my electricity bill payment was successful?

27/07/2026 by FMFB-A

You will receive a confirmation message and a digital receipt. You can also check your transaction history and download the receipt.

Categories Electricity Bill Payment, FAQs Leave a comment

What should I do if the bill amount shown in the app is incorrect?

27/07/2026 by FMFB-A

Verify your consumer number. If the issue persists, contact the electricity provider directly, as we retrieve data from their system.

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Is electricity bill payment available on weekends and holidays?

27/07/2026 by FMFB-A

Yes, you can pay your electricity bills 24/7, including weekends and public holidays.

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Can I view my past electricity bill payments?

27/07/2026 by FMFB-A

Yes, you can check & trace all your electricity bill payment history from your bank account statement via Online Banking.

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What information do I need to pay my electricity bill?

27/07/2026 by FMFB-A

You only need your consumer or reference number, as shown on your electricity bill.

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Is there a limit on the amount I can pay for an electricity bill?

27/07/2026 by FMFB-A

Answer: Typically, no, as the bill amount will be automatically retrieved; however, the automatic bill amount shouldn’t exceed AFN 30,000 

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Can I pay someone else’s electricity bill?

27/07/2026 by FMFB-A

Yes, you can pay any bill as long as you have the correct consumer or reference number and sufficient funds in your bank account.

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What should I do if my electricity bill payment fails?

27/07/2026 by FMFB-A

If the payment fails, your account will not be debited. If debited, the amount will be refunded within 24 hours. If not, please contact our customer support team at 599.

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How many electricity bills can I pay through my online banking account?

27/07/2026 by FMFB-A

You can pay five electricity bills per month

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Can I get a receipt or confirmation for the electricity bill payment?

27/07/2026 by FMFB-A

Yes, you will receive a confirmation message and a digital receipt once the provider acknowledges the payment.

Categories Electricity Bill Payment, FAQs Leave a comment
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