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FMFB-A

The First Microfinance Bank – Afghanistan (FMFB-A) started its operation in 2004 and is part of the Aga Khan Agency for Microfinance (AKAM), which has financial institutions operating in over 15 countries throughout the developing world. It is affiliated with the Aga Khan Development Network (AKDN), a group of nine development agencies working in health, education, culture and rural economic development primarily in Asia and Africa. Our primary objective in Afghanistan is to contribute to poverty alleviation and economic development through the provision of sustainable financial services to the poor and underserved. Since 2016, we are a member of the Global Alliance for Banking on Values (GABV) – an independent network of the banks using finance to deliver sustainable economic, social and environmental development. Our values- based banking agenda focuses on providing affordable financial services that promote entrepreneurship, agriculture, incremental housing and clean energy in Afghanistan. FMFB-A is the market leader with 67% market share in terms of Gross Loan Portfolio (GLP).

What payment methods can I use for mobile top-up?

27/07/2026 by FMFB-A

You can use funds directly from your FMFB-A bank account linked to your online banking profile.

Categories FAQs, Mobile Top-Up Leave a comment

Is there a fee for using the mobile top-up service?

27/07/2026 by FMFB-A

No, the mobile top-up service is free of cost.

Categories FAQs, Mobile Top-Up Leave a comment

How long does it take for the credit to reflect on my mobile number?

27/07/2026 by FMFB-A

Top-ups are typically processed instantly. In rare cases, it may take up to a minute, depending on the operator’s network.

Categories FAQs, Mobile Top-Up Leave a comment

Is mobile top-up available 24/7?

27/07/2026 by FMFB-A

Yes, the mobile top-up service is available around the clock, subject to operator network availability.

Categories FAQs, Mobile Top-Up Leave a comment

What should I do if my top-up fails, but money is deducted from my account?

27/07/2026 by FMFB-A

In case of a failed top-up, the amount is usually refunded within 24 hours. If not, please contact our customer support team at 599.

Categories FAQs, Mobile Top-Up Leave a comment

Can I get a receipt or confirmation for my top-up?

27/07/2026 by FMFB-A

Yes, a confirmation message will appear on the screen. You can also view it in your transaction history.

Categories FAQs, Mobile Top-Up Leave a comment

What happens if I enter the wrong mobile number?

27/07/2026 by FMFB-A

Please double-check the number before confirming. Transactions with/to incorrect numbers cannot be reversed once processed.

Categories FAQs, Mobile Top-Up Leave a comment

Can I top up someone else’s mobile number?

27/07/2026 by FMFB-A

Yes, you can top up any valid mobile number. Simply enter the recipient’s number during the top-up process.

Categories FAQs, Mobile Top-Up Leave a comment

Is there a daily or monthly limit on top-up transactions?

27/07/2026 by FMFB-A

Transactions Per day with a cumulative amount of Max AFN 10,000

Categories FAQs, Mobile Top-Up Leave a comment

What is the minimum and maximum amount I can top up?

27/07/2026 by FMFB-A

Min top-up limit is AFN 50, and the Max top-up limit is AFN 3,000

Categories FAQs, Mobile Top-Up Leave a comment
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Email: info@fmfb.com.af | Phone: +93(0) 790 010 105