What is a Wallet Push transaction?
A Wallet Push is when you transfer funds from your FMFB-A bank account to your linked electronic wallet.
FAQs
This category is for showing the FAQs for customers.
How do I know if my electricity bill payment was successful?
You will receive a confirmation message and a digital receipt. You can also check your transaction history and download the receipt.
What should I do if the bill amount shown in the app is incorrect?
Verify your consumer number. If the issue persists, contact the electricity provider directly, as we retrieve data from their system.
Is electricity bill payment available on weekends and holidays?
Yes, you can pay your electricity bills 24/7, including weekends and public holidays.
Can I view my past electricity bill payments?
Yes, you can check & trace all your electricity bill payment history from your bank account statement via Online Banking.
What information do I need to pay my electricity bill?
You only need your consumer or reference number, as shown on your electricity bill.
Is there a limit on the amount I can pay for an electricity bill?
Answer: Typically, no, as the bill amount will be automatically retrieved; however, the automatic bill amount shouldn’t exceed AFN 30,000
Can I pay someone else’s electricity bill?
Yes, you can pay any bill as long as you have the correct consumer or reference number and sufficient funds in your bank account.
How do I know if my electricity bill payment was successful?
You will receive a confirmation message and a digital receipt. You can also check your transaction history and download the receipt.
What should I do if my electricity bill payment fails?
If the payment fails, your account will not be debited. If debited, the amount will be refunded within 24 hours. If not, please contact our customer support team at 599.