Is mobile top-up available 24/7?
Yes, the mobile top-up service is available around the clock, subject to operator network availability.
FAQs
This category is for showing the FAQs for customers.
What should I do if my top-up fails, but money is deducted from my account?
In case of a failed top-up, the amount is usually refunded within 24 hours. If not, please contact our customer support team at 599.
Can I get a receipt or confirmation for my top-up?
Yes, a confirmation message will appear on the screen. You can also view it in your transaction history.
What happens if I enter the wrong mobile number?
Please double-check the number before confirming. Transactions with/to incorrect numbers cannot be reversed once processed.
Can I top up someone else’s mobile number?
Yes, you can top up any valid mobile number. Simply enter the recipient’s number during the top-up process.
Is there a daily or monthly limit on top-up transactions?
Transactions Per day with a cumulative amount of Max AFN 10,000
What is the minimum and maximum amount I can top up?
Min top-up limit is AFN 50, and the Max top-up limit is AFN 3,000
Is there a fee for using the mobile top-up service?
No, the mobile top-up service is free of cost.
Which telecom operators are supported for mobile top-up?
You can top up your credit from all national telecom operators available in the country.
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